Refund policy 2
At Up Time, we are committed to delivering quality products and asmooth shopping experience. Due to the nature of our products, pleaseread this policy carefully before placing an order.
By purchasing from uptimes.us@gmail.com , you agree to the terms outlinedbelow.
CANCELLATION POLICY
Our order processing begins immediately after an order is placed.
Cancellation Before Packing
Order cancellation is only allowed if the order has NOT yet been packed& collected by our Delivery Partner.
To request a cancellation, customers must contact our customer supportteam at the soonest at:
uptimes.us@gmail.com
We will verify the order status and confirm whether cancellation ispossible.
Our verification and decision shall be final and binding.
Orders Already Packed
If an order has already been packed:
Cancellation will not be allowed
The customer must accept delivery of the product
If the customer wishes to return the product after delivery:
The customer must first contact our customer support team
The product must be returned at the customer's own shipping cost The return address will be provided by our customer support team
All returns remain subject to the conditions stated in this policy and oursole discretion to approve or reject.
RETURN & REFUND POLICY
Our products are topical consumable items.
For hygiene, safety, and quality control reasons:
X We do NOT accept returns, refunds, or exchanges for products thathave been opened, used, or tampered with.
All approved returns, refunds, or replacements are subject to inspectionand our sole discretion.
Eligibility for Replacement or Refund
Returns, refunds, or replacements are strictly limited to the followingsituations:
The product is damaged upon arrival, or
The product is faulty or defective at the time of delivery
We do not accept returns or refunds for:
Change of mind
Dissatisfaction with results
Individual sensitivity or allergic reactions
Abuse, incorrect usage or failure to follow instructions
Normal variation in product appearance
Claim TimeframeAll return, refund, or replacement requests must be submitted within 7days from the delivery date, based on the delivery timestamp provided byour courier service.
Requests submitted after this period will not be entertained under anycircumstances.
Photo & Evidence Requirement
To prevent abuse of our return and refund process:
All claims must be supported by clear photo evidence
Photos must be taken immediately upon opening the package
Evidence must clearly show:
Product condition
o Any visible damage or defect
o Packaging condition (if applicable)
Failure to provide sufficient evidence may result in rejection of therequest.
Inspection & Approval
All claims and returned products are subject to review and inspection by Up Time.
We reserve the absolute right to
Approve or reject any return, refund, or replacement requestDetermine whether a product qualifies as damaged or faulty
Reject claims involving suspected misuse, tampering, or abuse
Our decision shall be final and binding.
Replacement & Refund Method
If a claim is approved:
We will arrange a replacement of the same product only, subject toavailability
Refunds will be issued only if a replacement is not possible, at oursole discretion
Refund Method
Approved refunds will be processed as follows:
a) Stripe (Card Payments):
Refunds will be issued back to the original card used for purchase.It is the customer's responsibility to notify us if the card used has beencancelled, expired, replaced, or rendered invalid. We shall not beesponsible for any refund issues arising from invalid, cancelled, or
replacement cards.
b) Other Online Payment Methods:
Refunds will be processed via bank transfer, which may take 14-21business days, depending on the payment provider.
c) Cash on Delivery (COD):Refunds will be processed via bank transfer only, which may take 14-21business days
Refund processing time may vary depending on the payment provider andbanking system. Once a refund has been successfully processed, it shallbe deemed fully settled on our end.
Return Shipping Costs
Customers are responsible for all return shipping costs unlessotherwise agreed by us in writing
Unauthorized returns will not be accepted
Damaged or Faulty Items Upon Arrival
If you receive a damaged or defective product, contact us immediately at:
uptimes.us@gmail.com
Please include:
Order number
Clear photo or video proof
Brief description of the issue
Claims reported outside the 7-day window may not be recognised.
Failed Delivery & Reshipment Policy
We strive to ensure successful delivery to the address provided by thecustomer
First Delivery Attempt
If delivery is unsuccessful, the courier will hold the parcel at its depot forup to 7 days.
Reshipment
During this period, we may attempt to resend the parcel at no additionalcost, subject to availability and confirmation.
Refusal or Failure to Accept Delivery
If the customer:
Refuses reshipment, or
Fails to accept the parcel on the second delivery attempt
The product will be forfeited, and no refund or replacement will be issued.Finality of Forfeiture
Once forfeited, the product cannot be reclaimed. Forfeiture is final and
binding.
Customer Responsibility
Customers are responsible for:
Providing an accurate delivery address
Ensuring someone is available to receive the delivery
Exceptions may apply only in cases of courier error or incorrect shippinginformation provided by us, at our discretion.
Abuse Prevention
We reserve the right to:
Reject any return, refund, or replacement request
Refuse future service
if we detect repeated claims, false reports, or attempts to abuse thispolicy.
Contact & Feedback
If you have questions regarding this policy, please contact:
uptimes.us@gmail.com
We appreciate your understanding and cooperation.